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No, all shipping delays are approximates provided by the courier service provider.

**Please note that deliveries shipped internationally may be delayed at the border for an extended time by Customs and they may charge a fee. This delay and fee are random and not all parcels are stopped or charged.

This happens sometimes. Please check your front porch, side door, back porch, garage area, bushes, and mailbox to make sure it's not hiding or jammed. Also ask your neighbors if they may have received it for you. If you still find nothing, the postmaster may have left you a notice for pickup that has been lost. Try visiting your local post office with your tracking number and see if there have your package there waiting for you. If your package still hasn't turned up in 3 more days, please contact us.

Please note that delivery times are often slower during Holidays. Parcels may take longer than expected to arrive. Usually the parcels are shipped out on the next business day after a Holiday (when postal services are closed as well) Thank you for your understanding.

If your order is either incorrect or damaged please contact our Customer Happiness Team at one of the numbers below:

• USA & CANADA: 1 (855) 999-7609 (Ext. 2)

• UK: +44 800 802 1376 (Ext. 2)

• INTERNATIONAL: 716-989-0999 (Ext. 2)

If you would like to make a change to your order, we will do our very best to accommodate when possible before shipping. Please contact our Sales Department at one of the numbers below:

• USA & CANADA: 1 (855) 999-7609 (Ext. 1)

• UK: +44 800 802 1376 (Ext. 1)

• INTERNATIONAL: 716-989-0999 (Ext. 1)