No, all shipping delays are approximates provided by the courier service provider.
**Please note that deliveries shipped internationally may be delayed at the border for an extended time by Customs and they may charge a fee. This delay and fee are random and not all parcels are stopped or charged.
This happens sometimes. Please check your front porch, side door, back porch, garage area, bushes, and mailbox to make sure it's not hiding or jammed. Also ask your neighbors if they may have received it for you. If you still find nothing, the postmaster may have left you a notice for pickup that has been lost. Try visiting your local post office with your tracking number and see if there have your package there waiting for you. If your package still hasn't turned up in 3 more days, please contact us.
Please note that delivery times are often slower during Holidays. Parcels may take longer than expected to arrive. Usually the parcels are shipped out on the next business day after a Holiday (when postal services are closed as well) Thank you for your understanding.
If you would like to make a change to your order, we will do our very best to accommodate when possible before shipping. Please contact our Sales Department at one of the numbers below:
Our ingredients are sourced from suppliers who meet our stringent vendor qualifications and rigorous standards, including the highest quality of purity and safety. Also, remember that Homeopathic dilutions are very different than using the actual full ingredients. All our ingredients and products are specially made to work best in the most gentle way.
Spraying the product in your pet's drinking bowl is in fact the most efficient way of ensuring he will get the product he needs on a daily basis. Water is the largest single constituent of nearly all living plants or animal tissues. Animal bodies may contain 50 to 95 percent water, depending on the species. (Up to 60% of the human body is water). Therefore, when you use water as the "means of transportation" for the homeopathic product, you ensure that your pet receives the product throughout his body, and in just the right amount too. And in some cases, it is also much easier than "fighting" with your pet to spray the product directly in his mouth. When you follow the dosage recommendations, even though your pet may not drink the whole water bowl, be assured that he is getting what he needs, even though he may be taking only a sip or two of the water. It is somehow difficult to understand how that is possible, I know, but homeopathy works differently from allopathic medication. But in our experience, water is the best way to administer homeopathic remedies. In fact, here at HomeoAnimal, we deliver products in their liquid form for faster absorption and work. Liquid is easier for the body to absorb, so the products can start working faster. Our products contain a trace amount of alcohol (20%) for conservation purposes only, and the homeopathic ingredient (usually organically sourced) is suspended in purified water.
We find the products are easier to administer this way. Our products can easily be sprayed into your pet's mouth or water bowl. It’s fast and easy for all types of pets.
Yes. However, to avoid any possible interactions between the medication or natural products you are already giving, we recommend you space the timing of your doses. We recommend taking our homeopathic/naturopathic products 1-hour before or after any other medicines or natural products you are giving*.
*Probiotics & Antibiotics: Most probiotics should be given separately from antibiotics, at least 2 hours after antibiotic administration
You stop the homeopathic products as soon as your pet goes well, has regained balance.
**Some products can be given before having a health issue or for longer periods of time but most cannot. Please only use homeopathic products as directed and do not use any homeopathic products before seeing symptoms unless indicated on our website or instructed by our Homeopath.
Since our labs are in Canada, they are approved by Health Canada which is the equivalent of FDA in the states. Every country has their own association, and if there was any issues with our approvals, the borders would not let it pass through into the USA. Up to now we have had no issues with the states, so you can rest assured all our products are approved.
At the moment no. Our products are exclusively sold online for now. The thing is, with Homeopathy, we feel we need to educate the customers before selling these products at large. We are currently working on an educational system we could put into place, and this, because first and foremost we have the animal's welfare at heart. We'd hate to have people give their pets homeopathic products unnecessarily, In fact, it would be very detrimental!
All our Homeopathic products are specially diluted in distilled water in the best potency for animals. Our products also contain a trace amount of alcohol (20%) for conservation purposes only. This is mostly evaporated when spraying the product and with the trace amounts your pet would get, it is almost nothing. In some rare cases, a pet may be sensitive to alcohol which may cause some excessive salivation or some shaking of the head. If this occurs please see the next question to proceed with ways to avoid any trace of alcohol when giving the products. NOTE: when dosing small animals like birds, always dilute the product in fresh drinking water and not directly into the mouth.
If you want to use the product without ANY alcohol, here is the method we suggest:
Spray the product into 2 cups of purified water. Then give your pet a spoonful of this water. The dose will still be the same, and there will be no more alcohol left.
The homeopathic products are really only given as needed. Once the problems are gone, stop the products. If you start seeing the problem return, start the product again until it disappears again. You can judge when the products are needed again according to the symptoms you notice. (We can help you along the way if you are unsure)
Yes this if fine, however we do recommend waiting at least 15 mins before giving food if at all possible. This is simply to ensure the best work in the body.
No. Since homeopathy is given based on the symptoms that are observed in animals. However, in certain circumstances, for example, to prevent fleas and ticks and prevent mosquito bites, they can be given a few weeks before the start of the period to minimize discomfort.
**Some homeopathic products can be given before a health issue or for longer periods of time but most cannot. Please only use homeopathic products as directed and do not use any homeopathic products as prevention unless indicated on our website or instructed by our Health Advisor team.
When animals get better by taking a homeopathic product, can we imagine that they “know” they are taking homeopathic product. The testimonials attest that homeopathy is a system of alternative medicine in its own right.
It is important to follow the dosage indicated on the label or suggested by the homeopath. Giving more often a product can aggravate the symptoms of it. Therefore the healing time will be longer. Homeopathy does not act like other medicines.
Our products should be stored in a cool and dark place away from sunlight or heat sources and microwaves. For some, this is the fridge or for others the cupboard. Either option is fine and will keep the product good for future use. Just remember, if it’s a liquid formula, always shake the bottle before each dosage.
Our kits or packages are made up of different products that can be given together and complement each other to optimise the results you can see. As for ‘mixing and matching’ our other single products together, there are usually no problems in most cases, however, you can always contact us any time to be sure your pet is getting the right products.
Our natural products are administered orally as they work from the inside to target the root cause of the issue. Topical use of our natural products (except our Silverpet) will not give you the desired results. In Homeopathic regimens like ours, your pet’s saliva or water are the best vehicles to transport the natural ingredients where it is needed in the body and the work will start taking place from the inside out.
There are no known side effects to date. However, if a pet is sensitive to Homeopathic or natural products, improvements can be seen within the first day of administration. If the problem or symptoms are gone and the product is continued, an aggravation of symptoms may occur. Ceasing to give the natural product will alleviate the symptoms. Some pets may salivate excessively when giving the product directly into the mouth. Adding the product to the water bowl or other liquid treat can prevent this.
Please be assured that we NEVER charge recurring fees and never keep your credit card information on file either. You may want to check with your financial institution why this was printed on your statement.
Because our business practices are entered into and executed in the USA, and the majority of our business is carried out in the USA or other international countries, we bill in USD. This is the most worldwide used currency for all our international pet parents.
Our services are Canadian based - our web servers and business offices are in Quebec, Canada. We are a Canadian business doing business in Canada - therefore we need to collect and pay taxes as per Canadian law. Only Canadians need to pay GST and PST because they live in Canada. Everyone else in the world does not have to pay Canadian taxes on our services. The majority of our clients are American or from different countries worldwide. Canadians are a very small percentage of our client base. We use the US dollar as the measure of exchange to better serve the majority of our clients. Since we collect payments from Canadians in US dollars, we still need to collect taxes at Canadian % rates on those US dollars and then submit the taxes collected (converted to Canadian equivalent amounts) to the Canadian governments.
HomeoAnimal uses the latest security technology on its website. The security of such transactions are optimized via the payment gateway which are 100% safe and encrypted by a 128-bit SSL certificate. Note the appearance of the “s” in the URL (“https://”) upon adding an item to your shopping cart. The “s” signifies the transition to the secure section of the website. Note also the appearance of a small padlock at the bottom of your screen (PC). We use the same quality of data encryption as banks.
Your credit card number, expiration date or verification code are not entered correctly. The verification code (or CVV) is a physical signature for the actual credit card you are holding and it will change when you receive a new card (with a new expiration date, etc.). Please make sure you enter the correct CVV or verification code for your new card.
Your address is not entered exactly as it appears in your billing statements. You should contact your credit card company to make sure all addresses associated with your account are correct.
If you are still unable to complete a credit card transaction, please try using a different credit card.
If you can not find the error, you can contact your bank and ask for the reason of the refusal. For any other questions, you can contact us at this email address: support@homeoanimal.com">support@homeoanimal.com
As per our refund policy (https://www.homeoanimal.com/pages/1-year-satisfaction-guarantee) the RA number is issued a few days after processing your request. Once approved, you will then receive an email with your RA number(s) and instructions on how to return the product(s).
Their distilled form makes them highly concentrated and very potent, which in turn can potentially cancel out homeopathic ingredients. It doesn’t mean that they’ll cancel the products in every case, but the potential for reduced their help is always there so we prefer they be avoided in any form (topical, diffusers, perfumes...) during the use of homeopathic products.
Essential oils are a form of infused oil obtained by distillation, and can be found in small bottles at natural health food stores and will be labelled as such (Ex. Tea Tree Essential Oil). However, sometimes they are included in soaps and shampoos. You can identify their presence because they will always be listed in the ingredients as an Essential oil ( ex: lavender essential oil). Regular oils such as coconut or olive oils are not included in this category and can be used along with Homeopathy. Just look out for the words Essential Oils in anything you have and use at home.
Organotherapy is a complementary therapy used in homeopathy to rectify diseased organs, glands and tissues by means of glandular and tissue extracts. Organotherapy uses organs, glands and tissues obtained from healthy animals raised for this purpose. It is administered in the low centesimal potency to repair toxin damage.
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