No, all shipping delays are approximates provided by the courier service provider.
**Please note that deliveries shipped internationally may be delayed at the border for an extended time by Customs and they may charge a fee. This delay and fee are random and not all parcels are stopped or charged.
This happens sometimes. Please check your front porch, side door, back porch, garage area, bushes, and mailbox to make sure it's not hiding or jammed. Also ask your neighbors if they may have received it for you. If you still find nothing, the postmaster may have left you a notice for pickup that has been lost. Try visiting your local post office with your tracking number and see if there have your package there waiting for you. If your package still hasn't turned up in 3 more days, please contact us.
Please note that delivery times are often slower during Holidays. Parcels may take longer than expected to arrive. Usually the parcels are shipped out on the next business day after a Holiday (when postal services are closed as well) Thank you for your understanding.
If you would like to make a change to your order, we will do our very best to accommodate when possible before shipping. Please contact our Sales Department at one of the numbers below:
Our ingredients are sourced from suppliers who meet our stringent vendor qualifications and rigorous standards, including the highest quality of purity and safety. Also, remember that Homeopathic dilutions are very different than using the actual full ingredients. All our ingredients and remedies are specially made to give the best possible results without any nasty side effects or harm to any of your pet’s organs (common for in traditional medicines).
Spraying the remedy in your pet's drinking bowl is in fact the most efficient way of ensuring he will get the remedy he needs on a daily basis. Water is the largest single constituent of nearly all living plants or animal tissues. Animal bodies may contain 50 to 95 percent water, depending on the species. (Up to 60% of the human body is water). Therefore, when you use water as the "means of transportation" for the homeopathic remedy, you ensure that your pet receives the remedy throughout his body, and in just the right amount too. And in some cases, it is also much easier than "fighting" with your pet to spray the remedy directly in his mouth. When you follow the dosage recommendations, even though your pet may not drink the whole water bowl, be assured that he is getting what he needs, even though he may be taking only a sip or two of the water. It is somehow difficult to understand how that is possible, I know, but homeopathy works differently from allopathic medication. But in our experience, water is the best way to administer homeopathic remedies. In fact, here at HomeoAnimal, we deliver remedies in their liquid form for faster absorption and effectiveness. Liquid is easier for the body to absorb, so the remedies can start working faster. Our remedies contain a trace amount of alcohol (20%) for conservation purposes only, and the homeopathic ingredient (usually organically sourced) is suspended in purified water.
We find the remedies are easier to administer this way. Our remedies can easily be sprayed into your pet's mouth or water bowl. It’s fast, easy and effective for all types of pets.
Yes. However, to avoid any possible interactions between the medication or remedies you are already giving, we recommend you space the timing of your doses. We recommend taking our homeopathic/naturopathic remedies 15-30 mins before or 1 hour after any other medicines or remedies you are giving*.
*Probiotics & Antibiotics: Most probiotics should be given separately from antibiotics, at least 2 hours after antibiotic administration
Since our labs are in Canada, they are approved by Health Canada which is the equivalent of FDA in the states. Every country has their own association, and if there was any issues with our approvals, the borders would not let it pass through into the USA. Up to now we have had no issues with the states, so you can rest assured all our remedies are approved and safe.
At the moment no. Our remedies are exclusively sold online for now. The thing is, with Homeopathy, we feel we need to educate the customers before selling these products at large. We are currently working on an educational system we could put into place, and this, because first and foremost we have the animal's welfare at heart. We'd hate to have people give their pets homeopathic remedies unnecessarily, In fact, it would be very detrimental !
All our Homeopathic remedies are specially diluted in distilled water in the best potency for animals. Our remedies also contain a trace amount of alcohol (20%) for conservation purposes only. This is mostly evaporated when spraying the remedy and with the trace amounts your pet would get, it is completely harmless.
If you want to use the remedy without ANY alcohol, here is the method we suggest:
Spray the remedy into 2 cups of purified water. Then give your pet a spoonful of this water. The dose will still be effective, and there will be no more alcohol left.
The remedies are really only given as needed. Once the problems are gone, stop the remedies. If you start seeing the problem return, start the remedy again until it disappears again. You can judge when the remedies are needed again according to the symptoms you notice. (We can help you along the way if you are unsure)
No. Since homeopathy is given based on the symptoms that are observed in animals. However, in certain circumstances, for example, to prevent fleas and ticks and prevent mosquito bites, they can be given a few weeks before the start of the period to minimize discomfort.
**Some remedies can be given as prevention or for longer periods of time but most cannot. Please only use remedies as directed and do not use any remedies as prevention unless indicated on our website or instructed by our Homeopath.
When animals get better by taking a homeopathic remedy, can we imagine that they “know” they are taking homeopathic remedy. The testimonials attest that homeopathy is a system of alternative medicine in its own right.
It is important to follow the dosage indicated on the label or suggested by the homeopath. Giving more often a remedy can aggravate the symptoms of it. Therefore the healing time will be longer. Homeopathy does not act like other medicines.
Please be assured that we NEVER charge recurring fees and never keep your credit card information on file either. You may want to check with your financial institution why this was printed on your statement.
Because our business practices are entered into and executed in the USA, and the majority of our business is carried out in the USA or other international countries, we bill in USD. This is the most worldwide used currency for all our international pet parents.
Our services are Canadian based - our web servers and business offices are in Quebec, Canada. We are a Canadian business doing business in Canada - therefore we need to collect and pay taxes as per Canadian law. Only Canadians need to pay GST and PST because they live in Canada. Everyone else in the world does not have to pay Canadian taxes on our services. The majority of our clients are American or from different countries worldwide. Canadians are a very small percentage of our client base. We use the US dollar as the measure of exchange to better serve the majority of our clients. Since we collect payments from Canadians in US dollars, we still need to collect taxes at Canadian % rates on those US dollars and then submit the taxes collected (converted to Canadian equivalent amounts) to the Canadian governments.
HomeoAnimal uses the latest security technology on its website. The security of such transactions are optimized via the payment gateway which are 100% safe and encrypted by a 128-bit SSL certificate. Note the appearance of the “s” in the URL (“https://”) upon adding an item to your shopping cart. The “s” signifies the transition to the secure section of the website. Note also the appearance of a small padlock at the bottom of your screen (PC). We use the same quality of data encryption as banks.
Your credit card number, expiration date or verification code are not entered correctly. The verification code (or CVV) is a physical signature for the actual credit card you are holding and it will change when you receive a new card (with a new expiration date, etc.). Please make sure you enter the correct CVV or verification code for your new card.
Your address is not entered exactly as it appears in your billing statements. You should contact your credit card company to make sure all addresses associated with your account are correct.
If you are still unable to complete a credit card transaction, please try using a different credit card.
If you can not find the error, you can contact your bank and ask for the reason of the refusal. For any other questions, you can contact us at this email address: support@homeoanimal.com
As per our refund policy (https://www.homeoanimal.com/pages/1-year-satisfaction-guarantee) the RA number is issued 30 days after the date of purchase. You will receive an email with your RA number and instructions on how to return the product after the 30 day period is over.
Contact our advisors by phone, chat or email, they will gladly assist you. Some products can be available by special order and/ or our homoeopath regularly creates custom remedies for different types of animal diseases: behavioural problems, physical or other problems. The custom remedy is ideal as it is created specifically for your pet.
The previous one did all the work it could. Now it seems that it's time to move onto another level. It's like peeling back the layers of an onion. One remedy reaches a certain level (the improvement you have seen thus far) and then improvement may stop. This means that a new remedy is needed to reach the next level. It is very common in homeopathy. But the good thing is that with each new remedy there is improvement and issues are solved. In most cases, only one custom remedy is needed. In others cases, two custom remedies may be needed. Fill out the questionnaire afresh, with all the new symptoms and behaviours. This will allow the homeopath to find the correct custom remedy for this next step of your pet’s journey back to health.
One of the goals of the custom remedy is to help your pet by means of only one remedy, as our homeopath follows the Unicist Homeopathy Principle. Following the analysis of your pet's case, the homeopath may or may not suggest additional remedies to strengthen or fortify your pet's constitution, it really depends on what she thinks is best for your pet. The custom remedy treats your pet's ailments and any additional recommendations made by the homeopath are usually suggested to fortify your pet as he/she heals. It is always up to you to accept the Homeopath's additional recommendations or not. It is optional, and the recommendations are always made with your pet's best interests at heart. Look at it this way: the custom remedy
TREATS the health issue, while the recommended remedies STRENGTHEN and FORTIFY it. Here is an example: I dislocate my shoulder. I must go to the doctor for treatment. He treats my dislocated shoulder by returning it to its proper position and then recommends exercises and supplements to strengthen my weakened and injured muscles. The treatment on its own has definitely helped my shoulder, but he recommends the additional exercise and supplements to ensure a full recovery. It is the same for the custom remedy. It treats the issue, fixing what is wrong, but the additional remedies will strengthen and fortify your pet, helping him or her recover fully and have the best health possible.
Their distilled form makes them highly concentrated and very potent, which in turn can potentially cancel out homeopathic ingredients. It doesn’t mean that they’ll cancel the remedies in every case, but the potential for reduced effectiveness is always there so we prefer they be avoided in any form (topical, diffusers, perfumes...) during the treatment period.
Essential oils are a form of infused oil obtained by distillation, and can be found in small bottles at natural health food stores and will be labelled as such (Ex. Tea Tree Essential Oil). However, sometimes they are included in soaps and shampoos. You can identify their presence because they will always be listed in the ingredients as an Essential oil ( ex: lavender essential oil). Regular oils such as coconut or olive oils are not included in this category and are safe to use along with Homeopathy. Just look out for the words Essential Oils in anything you have and use at home.
Organotherapy is a complementary therapy used in homeopathy to rectify diseased organs, glands and tissues by means of glandular and tissue extracts. Organotherapy uses organs, glands and tissues obtained from healthy animals raised for this purpose. It is administered in the low centesimal potency to repair toxin damage.
