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FREQUENTLY ASKED QUESTIONS

SHIPPING

Do you offer express shipping ?

Are the shipping delays guaranteed ?

What do I do if my tracking says my package is delivered, but I have received nothing ?

What happens to deliveries over the Holidays ?

What Do I Do If The Order I Receive Is Wrong or Damaged ?

How Do I Change My Order ?

OUR REMEDIES

Are the ingredients safe for my pet ?

Are there any other ways I can administer the remedies to my pet, other than those written on your product pages ?

Won’t spraying the remedy in my pet’s water bowl dilute the remedy and reduce its effectiveness ?

Why are your homeopathic remedies in liquid spray form and not granules or drops ?

Can I give your remedies along with other medicines from my vet or home remedies?

When do I stop the homeopathic treatment ?

Are your remedies FDA approved ?

Do you sell your remedies in stores anywhere ?

What are the non-active ingredients in your spray remedies ?

How can I make sure my pet doesn’t get any alcohol in him from the remedy ?

Am I supposed to take some time off before retreating, how long ?

Is it okay if my pet eats right after the morning or evening dose ?

Can I give your remedies for prevention ?

I have many animals that drink in the same water bowl. If I give a remedy to one of my animals in this bowl, can it be a problem for the others?

Homeopathy doesn’t work on my animal. I don’t understand.

Is homeopathy a placebo ?

Will giving the remedy more often help accelerate the healing process ?

PAYMENT

"Recurring payment" mention appeared on my statement next to your company name ? Do you charge monthly fees ?

Why do you charge USD if you are a Canadian company ?

If you are a Canadian company, why do you charge Canadians GST and PST in USD ?

Are payments on Homeoanimal safe ? How can I be sure ?

Why am I getting a Payment Authorization failure message ?

What payment methods do you accept ?

What is the currency used on the site ?

RETURNS

I submitted a request for a refund, but haven’t received my RA number yet.

CUSTOM REMEDY

What if I can't find what am looking for on your site. What should I do ?

After using the custom remedy on my pet, I saw some improvement, and then the improvement stopped and his issue stagnates. You now recommend a second custom remedy ? I thought that the first custom remedy would make him all better ?

OTHER

What counts as an “essential oil” ?

What is organotherapy ?