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FREQUENTLY ASKED QUESTIONS

SHIPPING

Do you offer express shipping ?

Are the shipping delays guaranteed ?

What do I do if my tracking says my package is delivered, but I have received nothing ?

What happens to deliveries over the Holidays ?

What Do I Do If The Order I Receive Is Wrong or Damaged ?

How Do I Change My Order ?

OUR REMEDIES

Are the ingredients safe for my pet ?

Are there any other ways I can administer the remedies to my pet, other than those written on your product pages ?

Won’t spraying the remedy in my pet’s water bowl dilute the remedy and reduce its effectiveness ?

Why are your homeopathic remedies in liquid spray form and not granules or drops ?

Can I give your remedies along with other medicines from my vet or home remedies?

When do I stop the homeopathic treatment ?

Are your remedies FDA approved ?

Do you sell your remedies in stores anywhere ?

What are the non-active ingredients in your spray remedies ?

How can I make sure my pet doesn’t get any alcohol in him from the remedy ?

Am I supposed to take some time off before retreating, how long ?

Is it okay if my pet eats right after the morning or evening dose ?

Can I give your remedies for prevention ?

I have many animals that drink in the same water bowl. If I give a remedy to one of my animals in this bowl, can it be a problem for the others?

Homeopathy doesn’t work on my animal. I don’t understand.

Is homeopathy a placebo ?

Will giving the remedy more often help accelerate the healing process ?

How should I store the remedies I got from you?

Should I give all the remedies I got from you together or separately?

Why are some remedies given in the mouth instead of topically where the problem is?

PAYMENT

"Recurring payment" mention appeared on my statement next to your company name ? Do you charge monthly fees ?

Why do you charge USD if you are a Canadian company ?

If you are a Canadian company, why do you charge Canadians GST and PST in USD ?

Are payments on Homeoanimal safe ? How can I be sure ?

Why am I getting a Payment Authorization failure message ?

What payment methods do you accept ?

What is the currency used on the site ?

RETURNS

I submitted a request for a refund, but haven’t received my RA number yet.

OTHER

Why is it not recommended to use essential oils during a homeopathic treatment ?

What counts as an “essential oil” ?

What is organotherapy ?