Knowing that the results from our homeopathic remedies will knock your socks off, we confidently offer every customer a one-year satisfaction guarantee (with just a few exceptions*).
All we ask is that you give it a chance to work. Use our homeopathic remedies as recommended for at least 30 days. If you are not completely satisfied at the end of 30 days – for any reason at all – return the product (at your own expense) for a complete refund or store credit note depending on the item(s) being returned (minus shipping fees). You have a full year from the date of purchase to make the return.
This one-year satisfaction guarantee is only available once per remedy. In other words, if you buy a remedy for the first time and are unsatisfied with the results, you may return it. If you decide to give that same remedy another try and buy it again at a later date, we cannot accept a second return for the same remedy. This rule allows us to continue offering this generous guarantee and prevent fraudulent returns.
Please note that there is a restocking fee of 25% on orders/returns over $200.**
The following remedies are eligible for refund or store credit :
- Single 30ml spray bottles
The following remedies are eligible for store credit:
- All other remedies or packages on our website (minus the few exceptions you should know about, which are listed below)
- The Custom Remedy Package, Ultimate PiptoPet Remedy Maximizer Pack, Hyperthyroidism and Hypothyroidism are not included in our 1-year satisfaction guarantee.
- Shipping fees. For orders with FREE SHIPPING, we will deduct the shipping fee we paid to send the package. You are also responsible for fees incurred to return the package to us.
- Custom fees and/or taxes that your country or customs have charged you.
- Gift Cards
4 Easy Steps For How To Process Your Refund/Credit:
1. Request an RMA Return Number
Submit an online request to get your RMA return number HERE.
2. Get Your RMA Return Number
After your RMA request is approved (your request can be considered approved only 30 days after you've placed the order), we will send your RMA Return Number by email.
3. Repack Your Item(s) In A Box
To proceed with the return, include your invoice with the RMA# in the package with the product you are returning. As well, please write your RMA# on the outside of the box, this helps with processing.
Returns must be sent (freight pre-paid) to:
Returns RMA #: (Add RMA number here)
23 de l’Ancrage
Rivière du Loup, QC
4. Ship it!
If you wish to track the status of your RMA request, please do so HERE.We recommend using a shipping method with a tracking number, so you can receive confirmation that the item made it back to us. We cannot be responsible for lost shipments.
Please note that once we have received the product here we will process the return as quickly as possible and issue your refund/store credit.
Mis-shipment: If you feel you have received the wrong item, please call us right away (within 7 days) at 855-999-7609. More than anything, we want to make sure you have the right remedy, so you can start seeing results. Before you make the call, please have your order number handy and we will let you know how to proceed with the return in order to get the quickest result possible. In this case, we will exchange only unused remedies but no exchange can be made when the product was used. The return policy will then be applied.
Faulty or Defective Merchandise: We have an amazing track record for shipping high-quality merchandise, but as hard as we try, we're not perfect. If you think you have received a faulty or defective product, we will help you coordinate an exchange for the same product or a full refund including freight charges with no cost to you. Of course, in order for us to exchange or return the product, it must be in a new condition.
Exchanges: Have you ordered the wrong remedy? No worries. It happens. Just place an order online for the correct remedy and follow the instructions above to return the incorrect item. Of course, in order for us to exchange or return the product, it must be in new condition. Shipping cost will be charged too.
Refused Deliveries: If you refuse delivery of your order or the package is returned to us because it has not been claimed within the time specified by the postal service, we will charge a $15 restocking fee plus any return shipping charges. Without a RMA# it is impossible to obtain a refund for your purchase. Therefore, you need to accept the package from the postal service, contact our office for an RMA#, return the package at your own expense, and receive the refund for the product, minus the shipping fees. If your order comes back to us because of a mistake in the address you entered, you will be charged for the return shipping charges.
Cancellations: We process most orders on the same day they are purchased, so we rarely are able to cancel orders after they have been placed. Still, we will make every effort to do so if that is what you desire. If you're having second thoughts about your order after it has been placed, please contact us right away. If we have already boxed your order and it is waiting for pickup by the postal service, we will give you the option of cancelling with a $15 restocking fee.
HomeoAnimal.com reserves the right to deny any return or exchange and may request additional information as a condition of a return or exchange.
** A 25% administration fee will be applied to all orders returned to us without a copy of the order, packing/picking slip, or a reference to the order number.
This guarantee applies to all orders starting January 6, 2017.