Moneyback Guarantee

Knowing that the results from our natural products will knock your socks off, we confidently offer every customer a 60-day money-back guarantee (with just a few exceptions*). Every Zumalka product is guaranteed to meet or exceed the quality standards and results of the leading natural products found in stores or pharmacies.  If you are not completely satisfied, send it back to us! You have 60 days from the date of purchase to make the return.

REMEMBER! Natural herbal products take a while to build up in your pet's system; this means it can take up to a few weeks before you notice the effects. Keep in mind, these aren't prescription drugs, they're natural. If you give them time to work, we think you'll be pleasantly surprised!

Please note (VERY IMPORTANT!!):

  • Return package must be received back at our facility within 60 days of purchase
  • Returns must be returned in the original packaging with documentation (invoice/customs forms etc.)
  • We only issue refunds for items returned to us; please ensure to send back all empty, open, and sealed items
  • A single product may only be returned once per person, per household
  • All items from a kit must be returned to be eligible for a refund, partial returns on a kit are not accepted. 
  • Without a return authorization, we are unable to log your return, which may cause a delay with your refund, or prevent us from being able to process it
  • You may expect the credit to be finalized within 10 business days after the delivery to our returns department, and we will email you a confirmation once it has been completed
  • We will refund your original payment method only. If you paid for your order with a prepaid credit card, please hold on to this as we will be unable to refund you if the card is lost or unavailable. Please let customer service know if your card is no longer available, prior to refund processing
  • There is a processing fee of 25% on orders/returns over $200

 

* EXCEPTIONS

(THESE ARE NOT INCLUDED IN OUR 60-DAY MONEY-BACK GUARANTEE AND ARE NOT ELIGIBLE FOR STORE CREDIT OR REFUNDS)

  • Gift Cards
  • Clearance sale/On-sale items
  • Online Homeopathic Consultations, Consultation Follow Ups and video chats with our Homeopath.
  • Shipping fees. For orders with FREE SHIPPING, we will deduct the shipping fee we paid to send the package. You are also responsible for fees incurred to return the package to us
  • Customs fees and/or taxes that your country or customs have charged you

Requesting A Refund

Follow the 3 steps below to start the returns process.

1. Request A Return

  1. Click the Request a Return button below:

    - In the Email field, enter your email address, and then click Continue.

    - In your personal email account, open the email sent from our store and copy the six-digit verification code included in the email.

    - Go back to the online store, and then enter a six-digit verification code.


2. Click the order that you want to submit the return for.

3. If your order has more than one item, then select the items that you want to return.

4. Select a return reason and add a note for the store.

5. Click Request return.

REQUEST A RETURN

2. Prepare Your Items

Please include your invoice and Order# in the package with the product you are returning.

Insure your Order# is also on the outside of the box, as this helps with processing.

3. Ship It!

Returns must be sent (freight pre-paid) to:

Returns #: (Add your order number here)
Zumalka.com
1205 Chataigniers
Quebec, QC
Canada G3G 3C4

You are responsible for the return shipping fees, so you can choose the shipping method* you wish.

We recommend using a shipping method* with a tracking number, so you can receive confirmation that the item made it back to us. We cannot be responsible for lost or delayed shipments.

If you wish to track the status of your return request, please do so loging into your account.

For our USA CLIENTS

We ask that you use ONLY USPS to return your package as other shipping carriers (UPS, FEDEX, DHL) often charge customs or broker fees which would lower the credit or refund we could provide you.  If the process becomes too costly or complicated, the package may never reach us or would be destroyed by customs which would mean the loss of your chance for store credit or refund.

Other important information:

Mis-shipment: If you feel you have received the wrong item, please call us right away (within 24hrs of delivery) at 855-999-7609. More than anything, we want to make sure you have the right product, for you and your pet's best interest. Before you make the call, please have your order number handy and we will do our best to rectify the situation as fast as possible.

Damaged or Defective Merchandise: If there are any issues with the order which you have received, we do apologize! In some instances, human error may occur, or there may be automation that is not functioning properly. We do our best to prevent these issues but appreciate your understanding as we correct them for you.

Please contact us within 24hrs of delivery to let us know what the problem is, and do not discard any materials associated with the order until you have done so. There may be additional information we require to best assist you - packing slip details, or a photo of the parcel to assess damage, for example. We will work as swiftly as possible to ensure any and all issues are resolved.

** We do not take responsibility for goods that have been damaged after delivery as a result of poor handling or storage.

Refused Deliveries: If you refuse delivery of your order or the package is returned to us because it has not been claimed within the time specified by the postal service, we will charge a $15 service fee plus any return shipping charges.

Unclaimed packages: Shipped orders that go unclaimed or are returned undeliverable will be subject to original shipping charges and return charges.

Cancellations: We process most orders on the same day they are purchased, so we rarely are able to cancel orders after they have been placed. Still, we will make every effort to do so if that is what you desire. If you're having second thoughts about your order after it has been placed, please contact us right away.

Zumalka.com reserves the right to deny any return or exchange and may request additional information as a condition of a return or exchange.

** A 25% administration fee will be applied to all orders returned to us without a copy of the order, packing/picking slip, or a reference to the order number.

This guarantee applies to all orders starting August 18th, 2022.

Please also take a moment to read our Shipping Policy