1-YEAR SATISFACTION GUARANTEE

 

Knowing that the results from our homeopathic products will knock your socks off, we confidently offer every customer a one-year satisfaction guarantee (with just a few exceptions*). Every Homeoanimal product is guaranteed to meet or exceed the quality standards and results of the leading homeopathic products found in stores or pharmacies.  If you are not completely satisfied, send it back to us! You have a full year from the date of purchase to make the return.

 

This one-year satisfaction guarantee is only available once per product. In other words, if you buy a product for the first time and are unsatisfied with the results, you may return it. If you decide to give that same product another try and buy it again at a later date, we cannot accept a second return for the same product.  This rule allows us to continue offering this generous guarantee and prevent fraudulent returns. 


NO RETURNS ARE ACCEPTED FOR PRODUCTS PURCHASED ON SALE

 

Please note that there is a processing fee of 25% on orders/returns over $200.** 

 

 


The following returns are eligible for refund (see *exceptions):

  • Returns requested within 30 days of delivery on packages or products that are still UNOPENED. (eligibility for refunds will be determined once your package is received and we see the seal intact).

 


The following returns are eligible for store credit  (see *exceptions):

  • Returns requested over 30 days after delivery AND/OR returns for packages or products that have been OPENED (even if only 1 bottle from the purchased package has been opened, the entire package will only be eligible for store credit).

 


* Exceptions ( These are not included in our 1-year satisfaction guarantee and are not eligible for any store credit or refunds) 

  • Shipping fees. For orders with FREE SHIPPING, we will deduct the shipping fee we paid to send the package. You are also responsible for fees incurred to return the package to us.
  • Custom fees and/or taxes that your country or customs have charged you.
  • Gift Cards
  • Items on sale. ALL sales are final.
  • Online Homeopathic Consultations and Consultation Followups

 

 


4 Easy Steps For How To Process Your Refund/Credit:

 

1. Request an RA Number

Submit an online request to get your RA (return authorization) number HERE.

 

2. Get Your RA Number

After your RA request is approved, we will send your RA number by email. 

 

3. Repack Your Item(s) In A Box

To proceed with the return, include your invoice with the RA# in the package with the product you are returning. As well, please write your RA# on the outside of the box, this helps with processing. 

***Without a RA# it is impossible to obtain a refund or store credit for your purchase

Returns must be sent (freight pre-paid) to:

Returns RA #: (Add RA number here)

HomeoAnimal.com

1205 Chataigniers

Quebec, QC

Canada

G3G 3C4

 

4. Ship it!

If you wish to track the status of your RA request, please do so HERE.

We recommend using a shipping method* with a tracking number, so you can receive confirmation that the item made it back to us. We cannot be responsible for lost shipments.

 

*FOR OUR USA CLIENTS: We ask that you use ONLY USPS to return your package as other shipping carriers (UPS, FEDEX, DHL) often charges customs or broker fees which would lower the credit or refund we could provide you.  If the process becomes too costly or complicated, the package may never reach us or would be destroyed by customs which would mean the loss of your chance for store credit or refund.

 

Please note that once we have received the product here we will process the return as quickly as possible (generally 1-3 business days) and issue your refund/store credit.

*We can only process returns for items returned to us; please ensure to send back all empty, open, and sealed items that you wish processed.

 

 

Returns

Mis-shipment: If you feel you have received the wrong item, please call us right away (within 7 days) at 855-999-7609. More than anything, we want to make sure you have the right product, for you and your pet best interest. Before you make the call, please have your order number handy and we will let you know how to proceed with the return in order to get the quickest result possible. In this case, we will exchange only unused products but no exchange can be made when the product was used. The return policy will then be applied.

 

Faulty or Defective Merchandise: We have an amazing track record for shipping high-quality merchandise, but as hard as we try, we're not perfect. If you think you have received a faulty or defective product, we will help you coordinate an exchange for the same product or a full refund including freight charges with no cost to you. Please contact us within 7 days of delivery for any issues with the product received.  

 

Exchanges: Have you ordered the wrong product? No worries. It happens. Just place an order online for the correct product and follow the instructions above to return the incorrect item. Of course, in order for us to exchange or return the product, it must be in new condition. Shipping cost will be charged too.

 

Refused Deliveries: If you refuse delivery of your order or the package is returned to us because it has not been claimed within the time specified by the postal service, we will charge a $15 restocking fee plus any return shipping charges. Without a RA# it is impossible to obtain a refund for your purchase. Therefore, you need to accept the package from the postal service, contact our office for an RA#, return the package at your own expense, and receive the refund for the product, minus the shipping fees. If your order comes back to us because of a mistake in the address you entered, you will be charged for the return shipping charges.

 

Unclaimed packages: Shipped orders that go unclaimed or are returned undeliverable will be subject to original shipping charges and return charges.

 

Cancellations: We process most orders on the same day they are purchased, so we rarely are able to cancel orders after they have been placed. Still, we will make every effort to do so if that is what you desire. If you're having second thoughts about your order after it has been placed, please contact us right away. If we have already boxed your order and it is waiting for pickup by the postal service, we will give you the option of cancelling with a $15 restocking fee.

 

HomeoAnimal.com reserves the right to deny any return or exchange and may request additional information as a condition of a return or exchange.

** A 25% administration fee will be applied to all orders returned to us without a copy of the order, packing/picking slip, or a reference to the order number.

This guarantee applies to all orders starting January 25th, 2021.

 

Please also take a moment to read our Shipping Policy