The continued spread of Coronavirus (COVID-19) around the world has understandably raised concerns for you, your families and even pets.
At Homeoanimal, the well-being of our valued customers and staff is of the deepest concern to us.
We want you to know that your safety will remain our top priority as this situation continues to evolve.
We are taking important steps to help you stay protected
We continue to monitor the situation closely and are following the latest guidance from local, provincial and federal health authorities, including the World Health Organization (https://www.who.int/), to ensure that our practices are aligned with the latest recommendations.
Since we work with health related products, we are used to following the strictest procedures to ensure quality and safety, so we maintain these standards now more than ever.
Does Homeoanimal still ship to all countries?
Our helplines are open and our packages still get sent out and delivered internationally to most countries* (nothing has changed for USA and Canada).
Delivery delays affect ALL countries we still ship to during this Pandemic. You may experience an addition of some business days to get your package.
***Please be advised that due to the COVID-19 situation, free shipping will not appear for countries where standard shipping has been suspended (other shipping options are still available).
*Due to the global disruption, we temporarily do not ship to countries that are listed below:
CONGO, DEM REP
KOREA NORTH DEM REP
Is my package safe?
The good news is the chance of contracting a virus by mail delivery is next to none!!
According to the World Health Organization, ‘The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low.’
So you can rest assured that your package will be shipped and received in all safety.
Our staff protection!
We keep our staff members informed on the latest COVID-19 procedures and updates and remind them about the simple procedures to follow to ensure their safety such as frequent hand washing.
As always, we encourage any team member to take any symptoms of sickness very seriously and to consult a health professional if needed.
Safe ways to connect with us anytime
We are prepared to do everything we can to ensure your shopping experience continues uninterrupted. There are a variety of flexible ways to connect with us to ensure your needs are met safely: (www.homeoanimal.com or 1 (855) 999-7609 or firstname.lastname@example.org)
We'll keep you informed
We are committed to keeping our lines of communication open to inform you of the latest developments. If you need us, we're here to help. Visit us online.
We understand this is an uncertain time for everyone and we are here to continue to support you and your pets, whatever your needs may be.
Co-Founder of HomeAnimal