Privacy & Security Policy

PRIVACY & SECURITY STATEMENT

 

Please also take a moment to read our Terms and Conditions

 

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SECTION 1 - WHEN DO WE COLLECT YOUR INFORMATION AND WHAT INFORMATION DO WE COLLECT?


We collect certain personal information about visitors and customers of our site.

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, phone number and email address.


Those informations and some other personal information that you might provide to us may also be collected when you sign up for an account, edit your account, pre-fill your checkout information, subscribe to our newsletter or email list, post content or engage with us either by email, web form, instant message or phone.


When you browse our store, we also automatically receive your computer’s internet protocol (IP) address, and on occasion, we also collect certain categories of information about you from third-party sources (such as web analytics software) in order to provide us with information that helps us learn about your browser, operating system, behavior on our site and demographic data.



SECTION 2 - WHAT DO WE DO WITH YOUR INFORMATION?


We use your information to provide you with our products, advertising and marketing, to contact you or to improve our support and services to you.


We retain your personal information for as long as is necessary to provide the services to you and to comply with our legal obligations.



SECTION 3 - CONSENT & ACCESS TO YOUR PERSONAL INFORMATION


How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, contact us, arrange for a delivery, return a purchase, or any other way mentioned is the sections above, we imply that you consent us to collecting it and using it for that specific reason only.


How do I access my information or withdraw my consent?

You can access some of your personal information that we collect about you by logging in your account. You also have the right to access other personal information we hold about you and to request corrections of any errors in that data.

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information.

You can do those action at anytime, by contacting our Privacy Compliance Officer at support@homeoanimal.com or by mail at

HomeoAnimal.com

[Re: Data Protection Officer]

1205 des Chataigniers Québec Quebec CA G3G 3C4


Please note that if you request the erasure of your personal information we will retain information from deleted accounts as necessary for our legitimate business interests, to comply with the law, prevent fraud, collect fees, resolve disputes, troubleshoot problems, assist with investigations, enforce the terms of service and take other actions permitted by law. The information we retain will be handled in accordance with this Privacy Policy.

 

SECTION 4 - DISCLOSURE

 

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

 

SECTION 5 - SHOPIFY

 

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

 

Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

 

SECTION 6 - THIRD-PARTY SERVICES

 

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

 

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

 

SECTION 7 - SECURITY

 

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

 

SECTION 8 - COOKIES

 

What is a cookie? A cookie is a small amount of data, which may include a unique identifier. Cookies are sent to your browser from a website and stored on your device. We assign a different cookie to each device that accesses our website.


Here is a list of cookies that we use and their purpose. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional

storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

 

You can change your web browser’s settings to reflect your cookie preferences. Use these links to find out more information about cookie settings for these common browsers:

  1. Internet Explorer
  2. Firefox
  3. Chrome
  4. Safari

 

SECTION 9 - AGE OF CONSENT

 

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

 

SECTION 10 - CHANGES TO THIS PRIVACY POLICY

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

 

QUESTIONS AND CONTACT INFORMATION

 

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at support@homeoanimal.com or by mail at

HomeoAnimal.com

[Re: Data Protection Officer]

1205 des Chataigniers Québec Quebec CA G3G 3C4




Please also take a moment to read our Terms and Conditions